Emergency Response Case Management (ERCM) is a comprehensive module designed to complement the Government of India's Emergency Response Support System (ERSS), aimed at enhancing response capabilities and reducing victim response times. By seamlessly integrating with ERSS, ERCM empowers police control rooms to create and manage emergency response cases efficiently, ensuring swift assistance to those in need.
Utilizing the Agile Eagle View module, ERCM enables real-time location tracking of police personnel in proximity to the victim. This ensures prompt dispatch of assistance to the location of the emergency.
The ERCM module provides configurable outreach options, allowing control room teams to identify and notify police personnel based on various criteria such as radius, police rank, category, night shift patrols, and patrol vehicles.
Track responses of engaged police personnel through various status updates including accepted, rejected, en route, reached, and attended, ensuring accountability and efficiency in emergency response efforts.
Generate ERCs for ERSS calls, facilitating organized handling of emergency incidents.
Ability to combine multiple ERCs to map to a single ERSS incident, streamlining response efforts.
Map individuals around the victim to the respective ERC for targeted response.
Edit ERCs to accommodate evolving situations and requirements, ensuring flexibility and adaptability in emergency response management.
Track responses and capture voice messages to share critical details with on-ground police personnel, enhancing communication and coordination.
Generate comprehensive reports mapping ERSS incidents to ERCs, including daily ERCs reports, monthly summary ERC reports, and customizable date-range ERC reports.
Seamlessly download reports in Excel format for further analysis and documentation, facilitating efficient data management and analysis.