Emergency Response Case Management (ERCM) is a comprehensive module designed to complement the Government of India's Emergency Response Support System (ERSS), aimed at enhancing response capabilities and reducing victim response times. By seamlessly integrating with ERSS, ERCM empowers police control rooms to create and manage emergency response cases efficiently, ensuring swift assistance to those in need.


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Locating Victims in Real-Time

Utilizing the Agile Eagle View module, ERCM enables real-time location tracking of police personnel in proximity to the victim. This ensures prompt dispatch of assistance to the location of the emergency.

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Configurable Outreach

The ERCM module provides configurable outreach options, allowing control room teams to identify and notify police personnel based on various criteria such as radius, police rank, category, night shift patrols, and patrol vehicles.

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Response Tracking

Track responses of engaged police personnel through various status updates including accepted, rejected, en route, reached, and attended, ensuring accountability and efficiency in emergency response efforts.



Key Features

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Creation of Emergency Response Cases (ERCs)

Generate ERCs for ERSS calls, facilitating organized handling of emergency incidents.

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Combination of ERCs

Ability to combine multiple ERCs to map to a single ERSS incident, streamlining response efforts.

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Mapping of Individuals

Map individuals around the victim to the respective ERC for targeted response.

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Edit and Enhancement

Edit ERCs to accommodate evolving situations and requirements, ensuring flexibility and adaptability in emergency response management.

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Communication Features

Track responses and capture voice messages to share critical details with on-ground police personnel, enhancing communication and coordination.

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Reporting Functionality

Generate comprehensive reports mapping ERSS incidents to ERCs, including daily ERCs reports, monthly summary ERC reports, and customizable date-range ERC reports.

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Excel Download Feature

Seamlessly download reports in Excel format for further analysis and documentation, facilitating efficient data management and analysis.



Experience the efficiency and effectiveness of ERCM in enhancing emergency response capabilities and ensuring timely assistance to those in need.
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